Support Center

How can we help you?

Find answers to common questions about AWGCOR courses, platform access, and account management.

Quick Help Topics

Find solutions for common issues

Login Issues

Trouble accessing your account? Get immediate help.

Course Access

Problems with course materials or progress?

Payments

Billing, refunds, and payment questions.

Technical Support

Platform issues and system requirements.

Quick Login Fix

If you're having trouble logging in, try these steps in order:

1

Use Google Chrome

AWGCOR works best with Google Chrome. Download the latest version and try again.

2

Clear Browser Data

Clear cache and cookies in Chrome settings under Privacy and Security.

3

Try Incognito Mode

Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) to test in private mode.

4

Reset Password

Click "Forgot Password" on the login page and check your email.

Still having issues? Contact support@awgcor.com with your registered email.

Account & Login

Why can't I login to my AWGCOR account?

Common login issues and solutions:

  • Browser: Use Google Chrome for best compatibility
  • Cache: Clear browser cache and cookies
  • Credentials: Ensure correct email and password
  • Extensions: Disable ad blockers or VPN extensions
  • Account: Verify account is active

Tip: 90% of login issues are solved by using Chrome in incognito mode.

How do I reset my password?

To reset your password:

  1. Go to the AWGCOR login page
  2. Click "Forgot Password"
  3. Enter your registered email
  4. Check email for reset link (check spam)
  5. Create new password
  6. Login with new credentials

If no email within 5 minutes, contact support.

Can I change my registered email?

Yes, follow these steps:

  1. Login to your account
  2. Go to Account Settings > Profile
  3. Click "Change Email"
  4. Enter new email and password
  5. Verify new email address

If you've lost access to old email, contact support with purchase details.

Courses & Learning

How do I access my purchased courses?

To access your courses:

  1. Login at awgcor.com
  2. Click "My Courses" in dashboard
  3. Select your course
  4. Click "Continue Learning"

Note: Each purchase is tied to a specific email address. Ensure you're logged into the correct account.

Are courses self-paced or scheduled?

AWGCOR courses are primarily self-paced:

  • 24/7 Access: Learn at your own pace
  • Live Sessions: Weekly Q&A (recordings available)
  • Projects: Optional submissions with feedback
  • Community: 24/7 peer support

We recommend following the suggested schedule for best results.

Do you offer completion certificates?

Yes! All completed courses include:

  • Digital certificate with verification code
  • Available for download after completion
  • Verifiable at awgcor.com/verify
  • Shareable on LinkedIn and other platforms

Certificates are issued within 48 hours of completion.

Payments & Refunds

What is your refund policy?

30-day money-back guarantee:

  • Request within 30 days of purchase
  • Less than 25% of course completed
  • Email support@awgcor.com
  • 5-10 business day processing
  • Refund to original payment method

Important: No refunds after 30 days or if >25% of course accessed.

How do I request a refund?

To request a refund:

  1. Email support@awgcor.com
  2. Subject: "Refund Request - [Your Name]"
  3. Include: Name, email, course, purchase date
  4. State reason for refund
  5. Attach proof of purchase if available

Response within 24-48 hours, processing 5-10 business days.

What payment methods do you accept?

We accept:

  • All major credit/debit cards
  • PayPal
  • Bank transfers (enterprise)
  • Crypto (Bitcoin, Ethereum, USDT)
  • Regional payment methods

All payments are secure and encrypted. We never store payment info.

Technical Support

What are the system requirements?

Minimum requirements:

  • Browser: Chrome 80+ (recommended)
  • OS: Windows 10+, macOS 10.14+
  • RAM: 4GB minimum, 8GB recommended
  • Internet: 5Mbps download minimum
  • Storage: 500MB free space

Programming courses may have additional requirements.

Video lessons won't load or buffer. What to do?

Try these solutions:

  1. Check internet speed at speedtest.net
  2. Reduce video quality in player settings
  3. Clear browser cache and cookies
  4. Try different browser (Chrome works best)
  5. Disable VPN or proxy services
  6. Restart router/modem

Videos are available in multiple quality levels for different connections.

Having trouble downloading materials?

If downloads fail:

  1. Check device storage space
  2. Ensure stable internet connection
  3. Disable download managers/extensions
  4. Try downloading individual files
  5. Use Chrome or Firefox
  6. Check organization firewall settings

If issues persist, email support with specific material requests.

Still Need Help?

Our support team is here to assist you. Choose your preferred contact method.

Email Support

For account issues, billing questions, and general inquiries

support@awgcor.com

Documentation

Comprehensive guides and platform documentation

Visit Help Center

Community

Connect with other students for peer support

Join Community