Support
Help centre.
The quickest route to an answer, in order of speed.
- A person, not a ticket queue
- One business day
- No premium support tier
Read the FAQ
Twelve of the most common questions on timelines, pricing, ownership and platforms. Fastest option.
Open FAQDocumentation
Technical reference for the systems we build and hand over to you.
Open docsMessage the team
A person reads every message and replies within one business day.
Contact usSystem status
Check whether something is down before you spend time debugging it.
View statusExisting client?
Message your project team directly through the dashboard — it keeps the request attached to the work rather than lost in an inbox.
Sign in to the dashboardGuides
Search the help centre.
Everything here is written for the person doing the task, not for the person who built it.
Account & access
AccountSigning in to your dashboardWhere to log in, what to do when the link does not arrive, and how to add a colleague.ReadComing soon
AccountAdding people to your accountPer-person permissions so finance sees invoices and nobody else sees deployment controls.ReadComing soon
SecurityResetting a password safelyWhy we never email a password, and what a legitimate reset from us looks like.ReadComing soon
Billing & invoices
BillingReading and downloading an invoiceEvery invoice as a PDF, including paid ones from previous years.ReadComing soon
BillingHow milestones and payments workDeposit, balance, and what happens if a project pauses partway.ReadComing soon
BillingChanging your billing detailsCompany name, VAT or tax number and billing address on future invoices.ReadComing soon
Your website
WebsiteRequesting a change or revisionComment on the exact element instead of describing it, and track what state each request is in.ReadComing soon
WebsitePointing your domain at the new siteWhat an A record and a CNAME are, in the two sentences you actually need.ReadComing soon
PerformanceKeeping your site fast after launchThe three things that quietly ruin a fast site: huge images, extra fonts and tracking scripts.ReadComing soon
SupportWho to contact when something breaksWhat counts as urgent, and the fastest route to a person when it is.ReadComing soon
AI & automation
AITurning an AI agent on or offIncluding how to put it into read-only mode while you review transcripts.ReadComing soon
AIReading agent transcripts and escalationsWhat got answered, what got handed to a human and why.ReadComing soon
AutomationWhat happens when a workflow failsRetries, alerts, and the manual fallback that runs meanwhile.ReadComing soon
Nothing matches that. Ask us directly at hello@awgcor.com and we will answer, then write the article.
Support
If you are stuck right now.
Email hello@awgcor.com with the URL and what you were doing. Anything that stops customers buying or contacting you is treated as urgent and answered the same day.
No. There is a person and an inbox, which for a team our size is faster and far less annoying.
Sometimes. It depends on what it was built with — send the URL and we will tell you honestly whether we can help.
We answer within one business day, and much faster for anything that is actually down.