Login Get Started

Remote support

Show us the problem. We'll take it from here.

Tell us what is stuck, let us onto the device for as long as the job takes, and watch us fix it. You open the door, and you can shut it again in one tap.

  • You open access, not us
  • One session only, then it dies
  • Every session logged end to end
0Seconds to open a session
0Passwords we ever ask for
0Tap to cut access
0%Sessions on record

How it works

Four steps, and you hold the key.

  1. 01

    Tell us what is wrong

    The form below. Plain words are fine — "my emails stopped arriving" is a perfectly good description. You get a session page and a code, by email, straight away.

    • No account needed
    • Nothing installed yet
    • Under a minute
  2. 02

    A technician sends you the steps

    They appear on your session page: which small program to run, and what to read off it. It is a one-off helper, not something that lives on your machine afterwards.

    • Written for your device
    • We can talk you through it
    • Still nobody connected
  3. 03

    You press "allow"

    This is the moment access opens, and it only happens on your screen, by your hand. Until you press it, the code on its own gets nobody anywhere.

    • Your action, not ours
    • Timestamped and recorded
    • Reversible instantly
  4. 04

    We fix it, then close the door behind us

    You watch the whole thing happen. When it is done the session closes, the temporary password is wiped from our records, and you get a written note of what was changed.

    • No standing access
    • Written summary
    • Full timeline kept for you

What is actually possible

Not every device lets us drive.

Here is the honest version, before you book anything. The limits below are set by the device makers, not by us.

WINDOWS · MAC · LINUX

Full control

We see the screen and use the keyboard and mouse ourselves — installing, configuring, cleaning up, fixing settings. This is the one where you can genuinely go and make a coffee.

ANDROID

Usually full control

Screen sharing always works. Control works on most Android phones once you switch on one permission we walk you through. A few manufacturers block it outright — then we watch and guide you by voice.

IPHONE · IPAD

We watch, you tap

Apple does not allow any app to control an iPhone or iPad remotely. Nobody can, whatever they advertise. We share your screen live and talk you through each tap — slower, but it gets there.

Already have a code?

Open your session

Rather just talk to someone?

+1 (307) 620-8756

If the device you need help with is the one you would be calling from, use the form — the session page works from any other phone, tablet or computer.

Typical things we do this way

What it costs

Told to you before we start

Existing clients: covered by your plan for anything to do with work we built. Everyone else gets a price in writing first, and decides then. Asking costs nothing.

Please tell us your name.

The session link goes here, so it needs to be right.

Pick the closest one — it decides what we can do.

Anything close is fine.

0 / 1200

A sentence or two is plenty — we just need somewhere to start.

  • I own this device, or I am authorised by the owner to give access to it.
  • An AWGCOR technician will be able to see my screen, and — on devices that allow it — move the mouse, type, open files and install software while the session runs.
  • I will close anything I do not want seen before the session starts.
  • I will not be asked for bank details, card numbers or passwords, and AWGCOR will never ask me to enter them during a session.
  • I can end the session at any moment, without giving a reason.
  • Access is for this one session only and gives AWGCOR no standing access to my device.
  • A record of who connected, when, for how long and what was done is kept, and I can ask for it at any time.

Please type your name — this is what goes on the record.

This opens a request, not a connection. Nobody can reach your device until you press "allow" on the session page we send you. See our privacy policy.

Your safety

Remote access is exactly how scammers work.

So it is worth knowing precisely what a real AWGCOR session looks like, and what it never does.

WE NEVER

Call you out of the blue

A remote session only ever starts from a request you made, on this page. If someone rings claiming to be AWGCOR support about a problem you never reported, hang up and call us on the number above.

WE NEVER

Ask for a password

Not your email, banking or computer login. The only password in a session is the temporary one your support program generates, and it stops working the moment the session ends.

WE NEVER

Take payment during a session

No card numbers, no bank transfers, no gift cards, no cryptocurrency — ever, and especially not while someone is on your screen. Invoices come afterwards, by email, from billing@awgcor.com.

WE NEVER

Leave anything behind

When the session closes, so does the access. Nothing stays running that lets us back in, and we will tell you exactly what to uninstall if you would rather remove the helper program too.

WE ALWAYS

Put it in writing

Every session gets a timeline: who connected, when you opened access, when it closed, and what was changed. It lives on your session page and we will send it to you on request.

WE ALWAYS

Stop the second you say stop

One button on your session page, no reason required, no argument. Closing the support program on your device does the same thing.

Before you ask

The questions everyone has.

On Android, usually — once you switch on one permission we walk you through. A few manufacturers block it, and then we watch your screen and talk you through each tap instead. On an iPhone or iPad, no: Apple does not allow any app to control iOS remotely, so those sessions are screen-share plus voice guidance. We tell you which you are getting before we start.
No. Access only opens when you press the button on your own session page, and a support program has to be running on your device at the time. Close that program, or press "close access", and the connection dies instantly.
Everything that is on it, live. Close your banking tab, your messages and anything private before you open access. If something confidential appears mid-session, press close access — we will wait.
One session. When the job is closed the access dies with it, the one-time password is wiped from our records, and nothing is left running that lets us back in. A new job means a new request and a new code.
Fill the form in from any other phone, tablet or computer — the session page works from anywhere. If you only have the one device, call +1 (307) 620-8756 and we will open the session at our end and read you the steps.
Existing clients: covered by your plan for anything to do with work we built. Everyone else: we tell you the price in writing before the session starts and you decide then. Nothing is charged for asking, and nothing is ever taken during a session.

Keep going

Where to next.

Have a code Open your session Pick up where you left off. Open Not urgent Contact us One inbox, one business day. Open Reassurance How we handle security What we do with your data. Open

Free scope, fixed price.We reply within one business day.

Get started