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Support

Help centre.

The quickest route to an answer, in order of speed.

A person, not a ticket queue
One business day
No premium support tier

Read the FAQ

Twelve of the most common questions on timelines, pricing, ownership and platforms. Fastest option.

Documentation

Technical reference for the systems we build and hand over to you.

Message the team

A person reads every message and replies within one business day.

System status

Check whether something is down before you spend time debugging it.

Existing client?

Message your project team directly through the dashboard — it keeps the request attached to the work rather than lost in an inbox.

Sign in to the dashboard

Guides

Search the help centre.

Everything here is written for the person doing the task, not for the person who built it.

Growth & business tools

GrowthGetting started with Growth HQSet your target, log a month, add deals and goals.Read GrowthUsing the cash forecastScenarios, planned hires and funding, and what the tiles mean.Read GrowthWriting and sending your monthly reportWhat fills in, writing the story, and sending it.Read OperationsWriting and running a playbookTemplates, schedules, running a checklist and its history.Read MarketingPlanning content in your dashboardCalendar, ideas backlog, statuses and a weekly target.Read

Account & access

AccountSigning in to your dashboardWhere to log in, what to do when the link does not arrive, and how to add a colleague.Read AccountAdding people to your accountPer-person permissions so finance sees invoices and nobody else sees deployment controls.Read SecurityResetting a password safelyWhy we never email a password, and what a legitimate reset from us looks like.Read

Billing & invoices

BillingReading and downloading an invoiceEvery invoice as a PDF, including paid ones from previous years.Read BillingHow milestones and payments workDeposit, balance, and what happens if a project pauses partway.Read BillingChanging your billing detailsCompany name, VAT or tax number and billing address on future invoices.Read

Your website

WebsiteRequesting a change or revisionComment on the exact element instead of describing it, and track what state each request is in.Read WebsitePointing your domain at the new siteWhat an A record and a CNAME are, in the two sentences you actually need.Read PerformanceKeeping your site fast after launchThe three things that quietly ruin a fast site: huge images, extra fonts and tracking scripts.Read SupportWho to contact when something breaksWhat counts as urgent, and the fastest route to a person when it is.Read

AI & automation

AITurning an AI agent on or offIncluding how to put it into read-only mode while you review transcripts.Read AIReading agent transcripts and escalationsWhat got answered, what got handed to a human and why.Read AutomationWhat happens when a workflow failsRetries, alerts, and the manual fallback that runs meanwhile.Read

Support

If you are stuck right now.

Call us

+1 (307) 620-8756

Support, accounts and sales. A person answers — there is no call tree.

WhatsApp

Any of the three reaches the same team.

Email

hello@awgcor.com

Best when you have a URL, screenshots or detail to attach.

I am an existing client and something is broken. What is fastest?

Email hello@awgcor.com with the URL and what you were doing. Anything that stops customers buying or contacting you is treated as urgent and answered the same day.

Is there a support ticket system?

No. There is a person and an inbox, which for a team our size is faster and far less annoying.

Do you offer support for sites you did not build?

Sometimes. It depends on what it was built with — send the URL and we will tell you honestly whether we can help.

What are your support hours?

We answer within one business day, and much faster for anything that is actually down.

Still stuck?

Send us a message.

Goes straight to the team — the same inbox as every other enquiry, read by a person, not a bot.

Keep going

Where to next.

Reference Documentation How the things we hand over work. Open Live System status Uptime across everything we run. Open Contact Talk to us A reply within one business day. Open

Free scope, fixed price.We reply within one business day.

Get started